- Country: Honduras
- Summary: License Management Software - It is Requested to Quote: Platform Service for Contact Center Functionality Required to Contact Center: Capacity of up to 100 Users, Phone Calls (inb ...
- HNT Ref No: 78819991
- Deadline: 17 Feb 2023
- Financier: Self Financed
- Purchaser Ownership: Government
- Tender Value: Refer Document
- Notice Type: Tender
- Document Ref. No.: Quote No. 084-Sreci-2023
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- Description:
- LICENSE MANAGEMENT SOFTWARE - It is requested to quote: Platform Service for Contact Center Functionality required to Contact Center: Capacity of up to 100 users, telephone calls (Inbound, Outbound) assigning a pilot number to USA, physical mail, email (email ( Email), chat, social networks (Facebook, Twitter, LinkedIn, etc.), WhatsApp text messages, call recording (Broadcast) CRM for operation controls: agent control, supervisors control, call control BI solution for Report: Pizarra (Dashboard) with a minimum of 3 reports creation of WhatsApp API: migrant attention. Creation of processes: Creation of processes of the operation call center at the level of agent and supervisor, creation of the DRP script: solution in the high availability cloud "Telephone Siptrunk: 30 channels called Inbound and Outbound Training for users and tool administration : 20 hours of training Tool Management System Technical Specifications: Agents can call customers in succession through a pre -procracted database through a web client, the interface displays a script or speech so that the ...
- Documents:
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CLICK HERE TO LOGINLicense Management Software - It is Requested to Quote: Platform Service for Contact Center Functionality Required to Contact Center: Capacity of up to 100 Users, Phone Calls (inb ... - Honduras Tender
The MINISTRY OF FOREIGN RELATIONS AND INTERNATIONAL COOPERATION, a Government sector organization in Honduras, has announced a new tender for License Management Software - It is Requested to Quote: Platform Service for Contact Center Functionality Required to Contact Center: Capacity of up to 100 Users, Phone Calls (inb .... This tender is published on HondurasTenders under HNT Ref No: 78819991 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2023-02-17.
The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.
